“One of the best things we can do to help colleagues and customers function at the highest possible level during this time of great stress is to listen, assure them they’re not in this alone, and let them know you care. And if you make it an everyday practice it will serve you well in the future.”
Leading with humanity strengthens relationships with employees, clients, and customers, especially during times of crisis. More mutual trust between you and your employees means more efficiency, and stronger relationships with clients and customers means mutually beneficial business. And remember that leading with humanity is personally good for your mental health too. Ignite cannot emphasize enough the value of human-first leadership, which is why our Customer Centricity Restart Stream (CHI/X) is driven by presence, empathy, and humanity at the core of all relationships, fueling growth and innovation.